Yes. Please send us a copy of your positive COVID-19 test result, your order number and specific ticket details to firstname.lastname@example.org A few notes about the COVID-19 test result you send in for documentation:
- The test may not be from an at-home test.
- The test result must include your name, date, and positive result
You MUST request a refund by Sunday the 18th, at 12 PM ET.
Additionally, if you've had COVID-19, are still in the 5-day isolation window, you are also eligible for a refund. Please send us a copy of your positive COVID-19 test result, your order number and specific ticket details tocontact.frontgatetickets.com.
If you’ve recently had Covid-19 and are now outside of the 5 day isolation window, unfortunately we are unable to offer a refund. However, If you purchased a ticket and can no longer attend the festival, you can use Ticketmaster’s Verified Ticket Exchange to resell your tickets. Sign into your Front Gate Tickets account and under “Your Account” select “Order History” to list your ticket on the Ticketmaster Verified Exchange.Ticketmaster’s Verified Ticket Exchange